• "Flawless service and facility. A true diamond in the rough. Very modern, (looks brand new) facility. If you want a private spot with exclusivity this is the place, not too big, not too small. It's located in a quiet business culdesac right at the M6-US131 interchange. From a guest standpoint, it's nice not having to pay for the ridiculous parking fees and outrageous room rates that are charged by the downtown hotels and meeting venues. This facility is located right next to a newer Holiday Inn Express with very reasonable room rates. Service is flawless, you can't go wrong with the right combination of service and facility here."

• "This elegant facility is one of south grand rapids hidden little gems. Perfect for corporate meetings or wedding receptions and best of all it's a new facility, very modern, and very well priced."‎

• "Thank you for taking such good care of me during my stay- and for keeping such a comfortable place for travelers to stay. Everyone here make this a welcoming Inn!"

• "Beautiful facility. All my field reps liked their rooms. The evening snack was great after a long day at work. The staff was the best. You should train other hotels chains. I give everyone an A+++ rating!"

• "You guys were great! Thanks for all the help!! Things went very smooth!"

• "Staff was very helpful! Whenever I needed something done they were right there to assist me!"

• "Very nice set up and facility! Will definitely use again!"

• "I RECOMMEND THIS FACILITY!!!! Staff and service are excellent, food quality is above average... but don't take my word for it, or anyone else's, go and see for yourself."

• "This is the third use of your facility that I have been involved with and I think you all do a great job! I'm sure I will use your facility in the future and recommend it to others!"

• "Everyone was simply delighted with the spread of food and was impressed with the taste of everything. We will definitely be using you guys again!"

• "We celebrated my daughter's wedding reception in May at Crossroads. Everything from the facility, to the food, and the wonderful staff support was more than we expected! I really appreciate your efforts beyond what my thanks can say here. What a wonderful memory all of you helped to create for us!" 

• "The whole team went above and beyond to provide excellent service, including last minute changes in layout, special fetch-related requests to get items we needed for a demonstration.  Everything was done with a pleasant and professional demeanor from all involved staff members from planning all the way to execution. All Grand Rapids based seminars will be held at Crossroads from now on."

• "Of all the locations throughout Minnesota, Wisconsin and Michigan that we've held this event at, this has easily been the smoothest. Thank you!"

• "I wanted to thank you and your staff again for helping us put on a great day of training sessions at the conference center. Your entire staff was always there for us. The room, IT services, and the lunch were all right on point. The event went off without a flaw. We will be sure to consider your location for future needs."

• "Thank you so very much for all your help and hospitality. The event was flawless thanks to your hard work & dedication. It was a pleasure doing business with you again and we look forward to doing the same in the future!"

• "Thanks for the wonderful work you did on the wedding! I appreciated your prompt responses to all my questions. The food was wonderful and we had many good comments on the food and facility! Again, we will certainly recommend Crossroads to others."

• "Our wedding was amazing, thank you for all your help!"

• "We would like to thank you again for all your help with our reception. Please convey our appreciation to the entire staff for the outstanding service they provided us for this event. We heard nothing from our guests but praise about the facility, food and service." 

• "Will you please make sure the chef and all his assistants know how much everyone raved about the food and that we appreciated everything they did for us."

• "First of all I would like to say thank you!!! You are awesome! Second, I would recommend Crossroads to anyone! The facility the hotel and ALL of YOUR hard work! I really appreciate everything!"

• "I wanted to take this time to tell you how grateful and thankful I was that you helped me out tremendously with our wedding reception and some of the details that I missed, you were right there to help out."